AUSTRALIA & NZ’S #1 PET STORE SOFTWARE

Scale your pet retail chain with intuitive multi-store software.

Get powerful but easy-to-use cloud POS software and Australian-based retail expert support, every step of the way. Regain visibility and control, create stand-out customer experiences and increase profitability.

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Loved by thousands of furniture retailers in Australia & NZ

Managing and growing a multi-store business shouldn’t be this hard.

Consumer expectations and competition in the pet store sector is quickly rising.

Omni-channel isn't just a buzz word, it's a must do.

All it takes for your customers to shift to a competitor is one amazing, personalised shopping experience.

You need the right stock available at the right time. You need to grow your named sales. You need to properly integrate your bricks and clicks operations.

But without the right software supporting you, it's impossible.

You’ve worked hard to grow your business. But growth has come at a cost.

You’re spending all your time managing outdated systems lacking in functionality.
You want your business to flourish online but your systems are holding you back.
You’re constantly fielding calls from your staff and getting bogged down in individual orders.
You’re worried about how to increase your revenue and make ends meet in a rapidly changing market.
You need powerful retail software with professional support but don't want to spend an arm and a leg on expensive IT.
You don't have the time to manage admin work manually, you need software that can streamline & automate things for you.

There’s a number of solutions in the market, but nobody does multi-store software like we do.

Basic, entry-level POS software vendors:

Don't cater to the complexities of managing inventory & fulfilment in bulky goods retail.
Don't provide a Point of Sale with all the tools you need to maximise sales and service.
Lack the Australian-based, hands-on support and retail expertise that our team provides.
Have limited integration capabilities when you build your online store.
Make it difficult to create customer groups or run advanced loyalty campaigns.

Expensive enterprise-level software systems:

Require expensive consulting and in-house IT staff to manage
Charge you high annual licensing and maintenance costs.
Have exorbitant prices for on-boarding and integrations.
Are clunky, complex and difficult to use.
Are very slow to develop new features and can't adapt quickly in an unpredictable market.
Do not have local support experts who understand retail and your business.

Navigate the challenges and risks that accompany growth with a powerful cloud-based POS solution.

Your complex business needs a POS partner that is ready to tackle all operational challenges and fuel your growth. Retail Express helps you run your back-office AND provide a world-class experience to your customers, effortlessly.

See How It Works Get a Free Demo

“Retail Express is the best decision we have made for the growth of our business.”

– Owner, For the Riders

Win more in-store sales with our intuitive cloud Point of Sale.

Equip your stores with the right tools to consistently offer a differentiated in-store experience and maximise sales. Build a loyal customer base and become the ‘go-to’ destination for pet supplies.

Easy but powerful POS designed by retailers for retailers.
Direct integration to EFTPOS, Afterpay & Zip.
Get powerful ‘Google like’ predictive search with tailored cross-sell/upsell recommendations.
See your customer’s full profile with transactions, lifetime value, store credits, vouchers and loyalty info, at the POS.
Avoid lost sales due to walk-outs by engaging your customers in-store or at pop-up stores with tablet PC compatibility.
Keep the sales rolling in even when your internet is down with Offline POS mode.
Hand over products to your customers without delay, with live notifications at the POS for Click & Collect.

Grow online sales and also drive traffic in-store with integrated eCommerce.

Directly integrate your eCommerce store with our POS software and make sure your business is ready for the future of retail.

Integrate your physical stores with Shopify/Shopify Plus, Magento, WooCommerce or BigCommerce.
Sync all your key data such as inventory, customers, orders, products and pricing across all channels
Connect your existing webstore or get a professional Shopify store built for you with our Total Retail Package.
Drive in-store sales by displaying live Stock-in-Store and offering instant Click & Collect.
Generate cross-channel gift vouchers that can be purchased and redeemed in-store and via your Shopify store.

Grow named sales with personalised marketing and loyalty campaigns.

Differentiate your brand by knowing each of your customers and their pets. Increase the lifetime value of customers and drive repeat sales.

Capture visitor details using in-store surveys and build customer groups for targeted marketing.
Create loyalty programs that actually make a profit with advanced features like minimum redemption spend thresholds, points expiry dates and bonus multipliers.
Drive repeat sales with targeted, personalised marketing campaigns and reduce manual work with automated SMS and emails via our ActiveCampaign integration.
Create exclusive promotional incentives for different customer groups and configure the rules and rewards exactly how you want to ensure healthy margins.

Get the right products into the right stores with automated replenishment.

Your customers need the product and they need it now. Win every sale and your customers’ long-term loyalty with real-time inventory management that never lets you down.

Let the platform calculate the optimum inventory mix for each store based on real-time data & actual demand.
Factor in variables like run rates, supplier lead times and all stock statuses to better plan your inventory.
Capture visitor details using in-store surveys and build customer groups for targeted marketing.
Review recommended reorder levels based on smart algorithms and auto-generate Purchase Orders.
Automatically allocate stock required for store transfers to avoid double selling to other customers.

Provide a superior customer experience with more fulfilment options.

Deliver products to your customers fast and guarantee 100% customer satisfaction on each order. Maximise the convenience for your shoppers and win the sale.

Sell products from suppliers that you currently don’t hold stock for—Create special orders and arrange for store pickup or home-delivery at a later date.
Allow pre-orders for exclusive, early access to new products
Enable customers to choose from a variety of fulfilment options such as home-deliveries and warehouse pick-ups.
Combine multiple payment types, fulfilment methods and locations in one single order and save time.
Offer partial dispatch to allow your customers to get the products you have in stock right away.

Easily manage suppliers, imports & COGS to maintain healthier margins.

Track all the moving parts of your business with greater visibility of your import and supply chain operations. Balance competitiveness and maintain margins with up‐to‐date data.

Track unit costs, pricing, inventory levels and supply chain statuses for every single SKU.
Get ready-made reports on key metrics in your business and find the opportunities and risks to take action on.
Create reports that you can quickly bulk action like marketing campaigns to filtered customer groups or price changes for products that aren’t in trend anymore.
Customise your reports, create Excel pivot tables and build next-level dashboards with our leading BI tool integrations.

Set Custom Attributes for Products

Segment your products by different attributes and create category specific reports that give you insights into your business.

Sort and filter your data

Make your reports easier to understand and analyse by sorting your data using columns with variables and multiple filters for suppliers, attributes, dates and more.

Apply Changes in Bulk

Download your data into Excel, apply changes and re-upload them easily. Edit products, attributes and prices in bulk.

Offline POS mode

Keep the sales rolling in even in the rare event that you lose internet connection, with offline POS mode.

Loved by thousands of Australian & NZ retailers

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“I don’t think we would now be the successful multi-store business we are today if we didn’t begin with Retail Express”

— Grant Mayo

Owner, Nutrition Warehouse

Change is hard. We get it.

We believe migrating to new software should NOT mean putting your business on hold.

We give you an Australian-based personal Success Manager to remotely onboard you and guide you through the entire process.
Our team will help format and import your data and get you up and running!

For over 16 years we’ve helped over 5,000 retailers launch, grow and scale. And now, as part of Maropost, our offerings are about to get even better.

Get all inclusive, best-in-class support from local retail experts.

Our support team is made of retail experts based in Australia. Get fast, reliable all-inclusive support. Because we believe in partnerships, not transactions.

Get a Personal Demo

Australia : 1800 319 534 New Zealand : 0800 891 376

Phone and email support from retail experts

Integrate with other leading business software.

Integrate with leading eCommerce, accounting, payment and other software to reduce doubling handling, improve productivity and provide a seamless customer experience.

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Automatic, timely updates

Get access to the latest features and upgrades – without any IT actions needed on your part.

Affordable cloud POS solution

No extra fees for key features such as loyalty programs or quick support. Retail Express is easy and affordable!

Secure cloud platform with 99.9% uptime

Secure your data & ensure smooth operations with Microsoft Azure's enterprise-grade infrastructure, based in Australia.

Easy and intuitive software

Retail Express is easy to use—so you can get started right away, without the need for extensive manuals.

Retail Express was made
by retailers, for retailers.

Retail Express powers thousands of Australian and New Zealand retail stores with advanced POS software. We give retailers the tools they need to accelerate their growth and succeed in today’s hypercompetitive retail terrain.

For over 16 years, Retail Express has supported over 5,263 retailers and drivenover $50 bn in AU and NZ retailsales through a combination of advanced software features, outstanding support and unparalleled industry expertise.

Sail through the challenges of modern retail with Retail Express.

Cut down on duplicate work and exceed your customers expectations in-store and online. Reduce lost sales and increase your margins with Retail Express.

“I don’t think we would be the successful multi-store business we are today if we didn’t begin with Retail Express.”

— Grant Mayo, Nutrition Warehouse